Terms & Conditions

Welcome to Cue Master Singapore, your destination for billiard accessories, equipment, and related services.

This website is operated by Cue Master. Throughout these Terms & Conditions, "we", "us", and "our" refer to Cue Master.

By using the Cue Master website, you agree to use it responsibly and in accordance with applicable Singapore laws.

You agree not to:

• Use our website for fraudulent, unlawful, or misleading activities.

• Attempt to gain unauthorised access to our website, accounts, or systems.

• Copy, reproduce, or distribute website content for commercial purposes without permission.

• Interfere with website functionality, security, or other users' experience.

All website content, including text, images, graphics, and branding, belongs to Cue Master or its respective rights holders unless otherwise stated.

We may update, modify, or temporarily suspend website features when necessary for maintenance, security, or operational reasons.

Cue Master offers a selection of billiard products and accessories, including cues, chalk, gloves, cue tips, cue cases, extensions, and maintenance products.

Product information

We aim to provide accurate product descriptions, images, specifications, and availability. However, colours and appearance may vary slightly depending on your screen settings.

Pricing

• All prices are displayed in Singapore Dollars (SGD), unless otherwise stated.

• Applicable taxes and additional charges will be identified during checkout where required.

• Product prices, promotions, and availability may change without prior notice.

• Promotional offers are subject to their stated conditions and validity periods.

If a product is listed with an obvious pricing or description error, we may contact you to resolve the issue before fulfilling the order. Any payment collected for an order we cannot fulfil will be refunded.

Product availability is subject to stock confirmation.

By placing an order through Cue Master's website, you agree to provide accurate billing, delivery, and contact information.

Order confirmation

After successfully placing an order, you will receive an order acknowledgement through the contact details provided.

An order acknowledgement does not guarantee acceptance or fulfilment. Orders remain subject to payment verification, product availability, and any applicable security checks.

Payment

• Payments must be completed using the payment methods available at checkout.

• Orders will be processed after successful payment verification, where applicable.

• Payment transactions may be handled by authorised third-party payment providers.

• Cue Master does not request customers to disclose banking passwords or payment authentication credentials.

Order changes and cancellation

If you need to change or cancel an order, please contact us as soon as possible with your order number.

Changes and cancellations are subject to the order's processing and shipping status. Once an order has been dispatched, cancellation may no longer be possible.

We reserve the right to decline or cancel orders involving suspected fraud, unavailable products, or significant pricing errors, subject to applicable law. Any payment collected for a cancelled order will be refunded.

Cue Master aims to process and deliver orders accurately and within the estimated timeframe provided during checkout.

Delivery information

• Available delivery methods, areas, and charges will be displayed during checkout.

• Estimated delivery times may vary depending on product availability, delivery location, and courier arrangements.

• Delivery estimates are not guaranteed arrival dates unless expressly confirmed.

• Customers are responsible for providing accurate and complete delivery addresses.

Delivery may be affected by public holidays, courier delays, severe weather, or circumstances beyond our reasonable control.

If your order is delayed, lost, or arrives damaged, please contact us with your order number so we can investigate and arrange an appropriate resolution.

For further information, please refer to our Delivery & Returns page.

We want customers to shop with confidence. If you experience an issue with your purchase, please contact Cue Master so we can review your request.

Returns and exchanges

Return and exchange requests will be assessed according to the applicable product conditions, our published Returns & Exchanges Policy, and Singapore consumer protection laws.

Where applicable, please ensure that:

• You provide your order number and reason for the request.

• You retain the original packaging and accessories where reasonably possible.

• You provide photographs when reporting a damaged, defective, or incorrect product.

• You follow the return instructions provided by our team.

Please contact us before returning an item, so we can provide the appropriate instructions.

Damaged, defective, or incorrect products

If you receive an incorrect, damaged, or defective item, notify us as soon as reasonably possible.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, or another agreed resolution.

Refund processing

Approved refunds will generally be processed through the original payment method where available. The time required for funds to appear may depend on the payment provider or financial institution.

Nothing in these terms limits your statutory rights under applicable Singapore consumer protection laws.

For more information, please refer to our Delivery & Returns page.

Customers who register an account with Cue Master are responsible for maintaining the security and accuracy of their account information.

By creating an account, you agree to:

• Provide accurate and updated personal information.

• Keep your login credentials confidential.

• Notify us if you suspect unauthorised access to your account.

• Use your account only for legitimate activities.

• Avoid sharing your account credentials with unauthorised parties.

Cue Master may restrict or suspend accounts involved in suspected fraudulent, unlawful, or abusive activities where reasonably necessary.

Privacy and personal information

Personal data collected through our website may be used to process orders, manage customer accounts, provide support, and deliver requested services.

For further information about how we collect, use, and protect personal data, please refer to our Privacy Policy.

Customers are responsible for reviewing their order information before completing a purchase.

If you have any questions about these Terms & Conditions, an order, or our services, please contact Cue Master.

Cue Master Singapore

Email: contact@cuemaster.com.sg

Phone: +65 9732 1713

Address: 994 Bendemeer Road, #01-04 B-Central, Singapore 339943

Website: https://cuemaster.com.sg

For order-related enquiries, please include your order number and a brief description of your concern.

Changes to these Terms

We may update these Terms & Conditions to reflect changes in our operations, website features, or applicable legal requirements.

Updated terms will be published on this page with a revised date. Changes will apply prospectively unless otherwise required by law or agreed with the customer.

These terms are governed by the laws of Singapore, subject to applicable mandatory consumer protections.

Cue Master also provides table reservations, membership programmes, and billiard-related services. These offerings may be subject to separate booking policies, membership conditions, or service-specific terms.

Customers should review the applicable terms before completing a reservation, purchasing a membership, or engaging a service.

For online table reservations, please refer to our Table Booking Terms & Conditions.