- Welcome to Cue Master
Everything you need to know about shipping, order tracking, returns, and exchanges at Cue Master.
Need assistance with your order? Our team is here to help with delivery enquiries, returns, exchanges, and product-related concerns. Contact us with your order number for assistance.
| Delivery area | Singapore-wide delivery |
|---|---|
| Delivery fee | Calculated and displayed at checkout |
| Order processing | 1-3 working days |
| Estimated delivery | 3-5 working days after dispatch |
| Order tracking | Available where supported by the delivery provider |
Important delivery information
Orders are processed after successful payment confirmation.
Processing and delivery times exclude Sundays and public holidays, where applicable.
Delivery schedules may vary depending on product availability, courier arrangements, and peak periods.
Customers are responsible for providing an accurate delivery address and contact number.
Additional delivery fees may apply if a parcel needs to be resent due to an incorrect address provided by the customer.
If an item is unavailable after purchase, our team will contact you to arrange an appropriate resolution.
Delivery timeframes are estimates and may be affected by circumstances beyond our reasonable control.
Stay updated on your purchase from order confirmation to delivery. Once your order is placed, you can check its processing status and order details through your Cue Master account.
Where available, customers may select in-store collection during checkout.
Customers will be notified when their orders are ready for collection. Please wait for confirmation before visiting the store.
When collecting an order, customers may be required to present their order confirmation and relevant identification for verification.
Orders not collected within the stated collection period may require further arrangements with our team.
For assistance with collection arrangements, please contact Cue Master.
Stay updated on your purchase from order confirmation to delivery. Once your order is placed, you can check its processing status and order details through your Cue Master account.
We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange, subject to the conditions below.
| Return window | Within 7 calendar days of receiving your order |
|---|---|
| Eligible condition | Unused, undamaged, and in original packaging, with all supplied accessories |
| Proof of purchase | Valid Cue Master order number or receipt required |
| Return shipping | Customer's responsibility for change-of-mind returns |
| Defective or incorrect items | Appropriate remedy provided in accordance with Singapore consumer protection laws |
| Refund processing | Within 7–14 working days after approval |
Eligible returns
Change-of-mind returns or exchanges may be accepted for products that are unused, in their original condition, and accompanied by their original packaging and accessories.
Non-eligible returns
For change-of-mind requests, the following items are generally excluded:
These exclusions do not affect your statutory rights regarding defective, incorrectly described, or non-conforming goods.
Exchanges
Product exchanges are subject to stock availability. If a replacement is unavailable, our team will discuss an alternative solution with you.
Refunds
Once a return has been received and assessed, we will notify you of the outcome.
Approved refunds will generally be issued through the original payment method, where available. Actual processing times may vary by payment provider.
Nothing in this policy excludes or restricts consumer rights under applicable Singapore laws, including the Consumer Protection (Fair Trading) Act.
Follow these simple steps to start your return.
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact Cue Master as soon as reasonably possible.
To help us resolve your enquiry efficiently, provide:
Your order number.
A brief description of the issue.
Clear photographs of the product and packaging, where available.
Any relevant supporting information.
Our team will review your request and advise on the appropriate next steps.
Depending on the circumstances and applicable consumer protection laws, an appropriate remedy may include repair, replacement, exchange, or refund.
Please retain the product, original packaging, and included accessories while your case is being reviewed, where reasonably possible.
We aim to resolve these matters fairly and efficiently, in accordance with applicable Singapore consumer protection requirements.
Our team is here to help with delivery, returns and more.
