Privacy Policy

Cue Master is committed to protecting your privacy and handling your personal data responsibly in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our website, products, and services.

This policy applies to our online store, customer accounts, enquiries, and related activities. Our separate online table reservation service also has its own privacy notice.

By providing your personal data, you acknowledge the practices described in this policy. Where consent is required by law, we will seek it appropriately.

We collect personal information necessary to provide our products, services, and customer support.

Depending on how you interact with Cue Master, this may include:

• Personal details: Name, email address, telephone number, and other contact information.

• Order information: Billing address, delivery address, purchased products, order history, and transaction details.

• Account information: Username, encrypted password credentials, account preferences, and related account records.

• Payment information: Payment status, transaction references, and payment confirmation details provided by our payment service providers.

• Booking information: Reservation date, time, duration, selected table or venue, and booking reference.

• Customer communications: Enquiries, feedback, messages, and correspondence with our team.

• Technical information: IP address, browser type, device information, cookies, and website usage data where collected.

We collect information directly from you when you place an order, create an account, make a reservation, submit an enquiry, or otherwise interact with our services.

We may also receive relevant transaction or service information from authorised third-party providers.

Online payments are processed through payment service providers. We do not require customers to disclose their banking passwords.

Cue Master uses personal data for legitimate business and service-related purposes, including:

• Order fulfilment: Processing purchases, confirming payments, arranging deliveries, and managing returns or refunds.

• Account management: Creating, maintaining, and securing customer accounts.

• Table reservations: Confirming bookings, managing schedules, and communicating booking updates.

• Customer support: Responding to enquiries, complaints, feedback, and service requests.

• Service improvement: Maintaining website functionality, troubleshooting issues, and improving customer experience.

• Security and compliance: Preventing fraud, investigating suspicious activities, and complying with applicable laws.

• Marketing communications: Sending promotions, product updates, or offers where we have the required consent or another lawful basis.

You may opt out of promotional communications through an available unsubscribe mechanism or by contacting us.

We do not use your personal information for purposes unrelated to those communicated to you unless permitted or required by applicable law.

Our website uses cookies and similar technologies to support essential website functions and improve the browsing experience.

Cookies are small files stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may include:

• Essential cookies: Help maintain shopping carts, checkout processes, login sessions, and website security.

• Preference cookies: Remember settings and preferences for a more convenient browsing experience.

• Analytics cookies: Help us understand website traffic and usage patterns, where enabled.

• Marketing cookies: May support personalised advertising and campaign measurement, where enabled and permitted.

You can manage cookie preferences through our cookie consent tool, where available, or through your browser settings.

Disabling essential cookies may affect shopping cart, checkout, or account functionality.

Our separate table reservation website operates under its own cookie and privacy notice.

We respect your privacy and do not sell your personal data.

To provide our products and services, we may share necessary information with trusted third parties, including:

• Payment service providers: To process payments, verify transactions, and manage refunds.

• Delivery and logistics partners: To arrange shipments and fulfil customer orders.

• Website and hosting providers: To operate, maintain, and secure our website and customer accounts.

• Booking service providers: To manage table reservations, payment confirmations, and booking notifications.

• Email and communication providers: To send order confirmations, customer support responses, and service updates.

• Professional advisers and authorities: Where disclosure is required or permitted by applicable law.

Our table booking service currently identifies HitPay, Google Calendar, and Gmail as service providers involved in processing reservations.

We limit the information shared to what is reasonably necessary for the relevant purpose.

Some service providers may process or store personal data outside Singapore. Where personal data is transferred overseas, we take appropriate steps to ensure protection in accordance with the PDPA.

We do not disclose personal data to unrelated third parties for their independent marketing purposes without the required consent or other lawful basis.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal and business requirements.

Retention periods may vary depending on the type of information, including:

• Order and transaction records: Retained as required for accounting, taxation, customer service, and legal obligations.

• Customer account information: Retained while the account remains active or while there is a legitimate business or legal need.

• Booking records: Retained as necessary for reservation management, operational records, and dispute resolution.

• Customer enquiries: Retained for a reasonable period to manage requests and provide support.

• Marketing preferences: Retained as necessary to respect consent and unsubscribe choices.

When personal data is no longer required for any legal or business purpose, we will cease retaining it or anonymise it appropriately.

We implement reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, use, disclosure, modification, loss, or other similar risks.

While we take reasonable precautions, no internet-based system can guarantee absolute security.

Under Singapore's Personal Data Protection Act (PDPA), you may have the right to access, correct, or withdraw consent for the use of your personal data, subject to applicable legal requirements and exceptions.

Access your information

You may request access to personal data held by Cue Master and information about how it has been used or disclosed, subject to applicable legal requirements.

Correct your information

You may request corrections to inaccurate or incomplete personal information.

Withdraw consent

Where our collection, use, or disclosure of your personal data relies on consent, you may withdraw that consent by contacting us with reasonable notice.

Withdrawal may affect our ability to provide certain services, process transactions, or maintain reservations.

Manage marketing preferences

You may unsubscribe from promotional emails through the unsubscribe link, where available, or contact us to update your communication preferences.

Request assistance

To submit a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing a request. We will respond within the timeframes required by applicable law.

Please note that withdrawal of consent does not automatically require deletion of information that we are legally entitled or required to retain.

If you have any questions about this Privacy Policy or how Cue Master handles personal data, please contact us.

CUE MASTER PTE. LTD.

Address: 994 Bendemeer Road, #01-04 B-Central, Singapore 339943

Email: contact@cuemaster.com.sg

Phone: +65 9732 1713

Website: https://cuemaster.com.sg

Data Protection Officer (DPO): [Insert designated DPO contact email or other public business contact details]

For privacy-related requests, please include sufficient information for us to identify your enquiry and respond appropriately. Please do not send passwords or sensitive payment credentials.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, data handling practices, or applicable legal requirements.

The updated version will be published on this website with a revised effective date. Where required, we will provide additional notice or obtain consent.

This Privacy Policy is governed by the applicable laws of Singapore.